Introduction

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Hero Learning Institute, LLC (”We”), respect your privacy and are committed to protecting it through our compliance with this policy.

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This policy describes the types of information we may collect from you or that you may provide when you visit the website www.herolearninginstitute.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. Please note that if our Website directs you to a third-party website, that party’s privacy policy will govern any data collected, provided, or utilized in any manner by or through that website. Only data collected, provided, or utilized directly by www.herolearninginstitute.com is governed by our privacy policy.

 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. Your use of our services and any dispute over privacy is subject to this Policy and to our Terms of Service.

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We act as a data controller with respect to any personal data that we collect and process for our own business purposes, including when you visit our website, subscribe to marketing communications, or interact with us as a customer, vendor, or business contact. If you obtain access to Services through a third-party, such as your employer, the third party sponsoring your participation may provide us information and therefore the third-party sponsor may control your information. The third-party sponsor will also have access to information regarding your enrollments, activities, and certificates.

 

Children Under the Age of 18

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Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at support@herolearninginstitute.com.

 

Use of Cookies

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We use cookies on our Site. A cookie is a small file of letters and numbers that we place on your computer or mobile device to allow us to distinguish you from other users of our Site, which helps us to provide you with a better and more personalized experience when you browse our Site and use our Services.

We use session cookies to enhance your navigation throughout our Site. You can disable cookies through your browser's settings.

 

How We Collect Personal Information

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We can get your personal information when you:

• Buy or register for our services

• Subscribe to newsletters, alerts, or other services from us

• Ask us for more information about Services, or contact us with a question or complaint

• Visit or browse our website

 

We may also collect information about you from other organizations such as business directories, list of attendees at a trade show, trade associations, our trade partners, or your sponsor. We Collect this information directly from you when you provide it to us, and automatically as you navigate through the site. The information we collect about you may include the following:

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• Contact information, such as name, email address, mailing address, and phone number;

• Payment information, including payment card numbers, billing address, and bank account information;

• Your purchase history;

• Your interests in our training products;

• Your performance scores in our training assessments;

• Your website browsing information about how you use our website;

• Information about your computer hardware and software, which may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. We use these technologies for purposes such as enabling website functionality, analyzing site usage, personalizing content, and delivering targeted advertising.

 

How We May Use Personal Information

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Subject to the terms of this Privacy Policy, we use information that we collect about you or that you provide to us, including any personal information in the following ways:

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• To present our Website and its contents to you;

• To respond to your inquiries and fulfill your requests, such as to send you newsletters and e-mails;

• To send you administrative information, for example, information regarding Services and changes to our terms of service and policies;

• To complete and fulfill your purchase, for example, to process your payments, communicate with you regarding your purchase, and provide you with related customer service;

• To send you marketing communications that we believe may be of interest to you;

• To personalize your experience on our Services by presenting products and offers tailored to you;

• For our business purposes, such as data analysis, audits, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.

• In any other way we may describe when you provide the information.

• For any other purpose with your consent.

 

How We Protect Personal Information

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We consider the confidentiality and security of your information very seriously and take all technical, administrative, and physical measures to protect your information from disclosure to or access by third parties. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

 

Data Retention and Deletion

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We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period for each category of personal information is determined based on applicable legal requirements, the nature of the information, and our business needs. Upon your request, we will delete your personal information from our records, unless we are required to retain it to comply with legal obligations, resolve disputes, or enforce our agreements. To request deletion of your data or to opt out of personal data processing for targeted advertising, please contact us at support@herolearninginstitute.com. We will process your request in accordance with applicable laws and will inform you if any information must be retained for legal reasons.

 

California Privacy Rights

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Our Services are intended for business use. If you are a California resident who has provided personal information to us to obtain products or services for personal, family, or household use, you are entitled to request and obtain from us once a calendar year information about personal information we shared, if any, with other businesses for their own direct marketing uses. To send us a request, please email support@herolearninginstitute.com with “California Shine the Light Request” in your subject line.

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